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Prevent ticket creation from proactive messages via web widgets

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Maliha Bhola

Publication le 18 oct. 2024

It would be great to have a way to disable users from starting a conversation or creating a ticket through proactive messaging via web widgets so that it only acts as a pop-up notification for the platform user. 

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    Shawna James

    Community Product Feedback Specialist

    Hello Maliha, thank you for taking the time to provide us with your feedback.
     
    Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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