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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Using Enhanced SLAs
      We had the amazing opportunity to get to play around with

      Publication le 04 mai 2015 · Mat Cropper

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      Import your Zendesk Customer Service Data into your Data Warehouse
      Zendesk's moto is that "Businesses are made of relationships. Those relationships can be complicated, but Zendesk he...

      Publication le 22 juin 2016 · Permanently deleted user

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      Views: Best Practice
      Views are the primary way of managing tickets in Z...

      Publication le 09 févr. 2015 · ZZ Graeme Carmichael

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      How to add custom fields to your support request forms that display data from your SQL databases
      Drop-down select list custom fields can be an efficient way to collect the details you need in a Zendesk ticket. You can...

      Publication le 16 déc. 2020 · Laura Campbell

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      Deleted your Help Center content? Not to worry!

      Backstory

      If, like myself, you have at one point or another run into the problem that you accidentally deleted ...

      Publication le 06 mai 2016 · Felix Stubner

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      Best practices for managing known issues?
      Avec réponse
      I am looking for some ideas & best practices in managing live issues. If you can offer advice on how to avoid any of...

      Publication le 05 juil. 2018 · Justin Fenech

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      Guide to setting up SMS response
      Has anyone found, or do you know of, a definitive guide for properly making Zendesk Support work with the SMS components...

      Publication le 19 mars 2019 · Michael H

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      Connect Zendesk to VSTS Azure Devops using IntegrateCloud Connector for azure Devops
      Connect your customer support and development teams Better customer service starts with better communic...

      Publication le 27 mars 2019 · ContactClient

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      Funky up your search box!
      It's Funky Friday, so here's a little something to make your search box fun: Changing search box color ...

      Publication le 08 mai 2015 · Andrea Saez

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      Allow Customers To Opt Out Of Satisfaction Questionaires
      Zendesk’s Satisfaction feature allo...

      Publication le 18 nov. 2014 · ZZ Graeme Carmichael

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