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Feedback - Reporting and analytics (Explore)

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      Need a list of articles by agent and the full path of the section each article is filed under
      Agents are asking for a report or list of all their published articles with full path classification. We can do this in ...

      Publication le 06 oct. 2021 · Mary Paez

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      Ticket Tags in Chat Engagements Dataset
      Hi team, Can we get Ticket Tags added to the Chat Engagements dataset, the same way they're in the Calls and Tickets dat...

      Publication le 21 sept. 2021 · Owen Greenberg

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