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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature Request: Macros, Triggers, Automations in Explore

      Feature Request Summary:

      I would like to be able to see data ...

      Publication le 18 mars 2022 · CJ Johnson

      14

      Abonnés

      17

      Votes

      4

      Commentaires

      Possibilidade de colocar um texto informativo em campo do explore: "i"
      Nos relatório do explore possibilitar colocar um "i" nos campos, pra que quando o usuário passar o cursor do mouse apare...

      Publication le 14 févr. 2025 · Ana Beatriz Nicolete

      1

      Abonné

      0

      Votes

      1

      Commentaire

      Add a data table to the FiveTran Schema which captures every time a zendesk user has viewed a ticket
      Would it be possible to add a new data table to the FiveTran Schema which captures every time a zendesk user is viewing ...

      Publication le 14 févr. 2025 · Kyle Hooper

      1

      Abonné

      0

      Votes

      1

      Commentaire

      Explorer　ダッシュボードの配信スケジュール設定について
      週1回ダッシュボードの「配信スケジュール設定」を利用して、データの出力を検討しています。 現状では「メンバーまたはグループ」への「メール配信」の設定しかありません。 メール添付での送信ではなく、指定の共有フォルダに保存できるようご検討願いま...

      Publication le 19 févr. 2025 · 加藤　暁生

      1

      Abonné

      0

      Votes

      1

      Commentaire

      feature request: show country in talk reporting, cant see where users call us from
      Hello! I recently enabled international outbound calls and I wanted to see which countries call us the most to calculate...

      Publication le 18 févr. 2025 · Pedro Cassian

      1

      Abonné

      0

      Votes

      1

      Commentaire

      Let me open queries in a new browser tab
      Planifié
      When I cmd+click on a query from the query list, I want it to open in a new tab. I often want to compare multiple querie...

      Publication le 29 juin 2021 · CJ Johnson

      9

      Abonnés

      8

      Votes

      4

      Commentaires

      CSAT Customization
      Planifié
      1. Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even...

      Publication le 17 mars 2024 · Noriko Gipp

      7

      Abonnés

      12

      Votes

      7

      Commentaires

      Let me re-assign dashboard ownership
      Terminé
      I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...

      Publication le 11 févr. 2021 · CJ Johnson

      31

      Abonnés

      31

      Votes

      19

      Commentaires

      Expand the Backlog data set options
      Ticket backlog is an essential tool to determine ticket volumes and agent productivity. The data set is very limited in ...

      Publication le 22 août 2024 · bill cicchetti

      3

      Abonnés

      2

      Votes

      1

      Commentaire

      Feature Request: Reporting on Article Labels in Explore
      Non planifié
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Publication le 10 sept. 2020 · Michael Collins

      46

      Abonnés

      40

      Votes

      27

      Commentaires