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      Ticket comments are incomplete and inaccurate
      Hey so, I've been using the Zendesk REST API for email channels to retrieve ticket comments and it's been fairly straigh...

      Publication le 09 janv. 2025 · Brian G

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      Is there a way to actually *delete* existing attachments on ticket comments based on a search?
      By delete, I mean delete, not “redact”. I mean using the API to run a search that has “has_attachment:true” inclu...

      Publication le 07 janv. 2025 · Adam Field

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      Custom Fields in Zendesk Web Widget Not Transferred to Tickets
      Hi Community, I’m having trouble with dynamically prefilled custom fields in the Zendesk web widget. Despite following t...

      Publication le 19 déc. 2024 · Gosia

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      Using search api to find end user details (using emaiid as query parameter)

      Hi Team,

      We are trying to search user in zendesk system using user email through Zendesk API...

      Publication le 06 janv. 2022 · Chandrajyoti Das

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      "Update Many Macros" Endpoint Not Updating Actions
      Hi team, Could someone please help me figure out how to format the json to set actions (i.e., update fields) for many ma...

      Publication le 15 août 2024 · Zachary Spence

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      Zendesk x Power Automate "Get items"
      Hi everyone, I am trying to use the action "Get items" from the connector Zendesk and want to filter for our custom fiel...

      Publication le 26 sept. 2023 · Nicolas Mohr

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      Setting up Webhook to trigger Internal Comment
      Hello 1264158216949, You had provided the below comment on 10/4/2...

      Publication le 07 juin 2023 · Noelle Cheng

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      ZIS logging, playground and custom field values
      Greetings! I have been working to understand ZIS and implement a couple of bundles and I have a few questions I can't fi...

      Publication le 30 déc. 2024 · raven.agape

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      Updating External ID via the API
      If we have end users that can have multiple external IDs for the same email address, how do we handle that? One idea was...

      Publication le 26 déc. 2024 · Billy Kaplan

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      Sarching for issues containing one term or another
      Hello! Is it possible to use the API to search for tickets containing one term or another? For instance, I would like to...

      Publication le 20 déc. 2024 · Leandro Pelorosso

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