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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Resize Youtube Video in Article
      Avec réponse
      Is it possible to make a Youtube video embedded in a knowledge base article responsive to screen size?

      Publication le 02 mai 2016 · Sarah Hong

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      How to change vote text in Community
      Avec réponse
      Hi lovely Zendesk community I've made some changes to the appears of our voting buttons in our Community, as users were ...

      Publication le 16 mars 2016 · OT

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      Changing Homepage "Categories" to "Sections"
      Avec réponse
      On the Homepage currently the categories variable is used to display the categories of the Knowledge Base

      Publication le 31 août 2016 · Michael

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      Changing date format in help center and zendesk?
      Avec réponse
      Is there a way to change the date format to show the actual date vs "Today" or "Yesterday" and on occasion the days up u...

      Publication le 24 août 2016 · Dustin Sigmon

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      How do I ban a community user/poster?
      Avec réponse
      Is there a way to ban a person from posting in the community. We have some accounts that are just spamming our boards an...

      Publication le 27 juil. 2016 · Jen Howell

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      How do you hide a category from the homepage?
      Avec réponse
      Hi there, I'm trying to hide a category from the homepage without it hiding the category everywhere else. I've tried usi...

      Publication le 23 juin 2016 · Andy

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      How to change the title?
      Avec réponse
      I set up our company name in the Zendesk name when I started the trial version. I subsequently purchase the lowest level...

      Publication le 02 juin 2016 · Anneliese

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      Help center title display all first letters in uppercase
      Avec réponse
      Hello guys, When im writing a title it gets displayed with the first letter in uppercase (i think its called). Please se...

      Publication le 13 avr. 2016 · cm

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      How can I add new link to my nav bar in the header when customizing the help center?
      Avec réponse
      Hello I want to put an extra link in my navigation bar (nav.user-nav) I have attached an image - this link we want to ca...

      Publication le 30 mars 2016 · Lisa Kaine

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      Category page customization
      Avec réponse
      Hi! I'm new to customizing Zendesk themes and don't have much knowledge of HTML, CSS and JavaScript. I'm looking for a w...

      Publication le 21 mars 2016 · Danielle Brewer

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