Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

Nouvelle publication
Tout afficher
    Trier par activité récente
      Help with js code to remove upload attachment box on submit request form
      Hi, Please forgive my lack of knowledge here. I've looked at the advice for hiding the upload attachment area of the tic...

      Publication le 21 janv. 2025 · Nicola B

      0

      Abonnés

      0

      Votes

      0

      Commentaire

      Move the CC field in Help Center
      Avec réponse
      Hello all, Is there a simple way to move the default CC field in a Zendesk ticket form to another location (e.g. at the ...

      Publication le 14 juil. 2021 · Lefteris Apostolakis

      7

      Abonnés

      1

      vote

      10

      Commentaires

      Assistance Needed with Labels for Search Recommendations
      I’ve applied labels to Help Center articles, carefully following all the instructions provided in the Knowledge Base. Ho...

      Publication le 24 déc. 2024 · Nagarjun-admin

      1

      Abonné

      0

      Votes

      1

      Commentaire

      New request page custom work broken after API v4 upgrade
      Hey everyone! I've been re-theming our entire help center using the new v4 API, and everything was going great until I h...

      Publication le 17 juil. 2024 · Samuel Brown

      2

      Abonnés

      1

      vote

      1

      Commentaire

      Bullet Points in Zendesk Guide Articles
      Avec réponse
      Hello, My company relies heavily on bullet points in our documentation. Here is an example of what we are encountering i...

      Publication le 13 mai 2019 · Anne Kochanski

      11

      Abonnés

      1

      vote

      10

      Commentaires

      Sales Rep Complaint
      I dont see a Topic specificly for this, but hopefully this gets routed to the correct person or department. I am very fr...

      Publication le 09 janv. 2025 · Randy Carlson

      3

      Abonnés

      0

      Votes

      2

      Commentaires

      Can you display Problem tickets in the Zendesk Help Center
      Hi I am trying to find a way to display Problem tickets in the Help Center. This way our users can see if what they are ...

      Publication le 13 janv. 2025 · Henrik Breinballe Hansen

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Draft editable document attachment
      Avec réponse
      Was wondering if there is an option to have a draft document attached to the ticket so agent can add or amend informatio...

      Publication le 12 juil. 2023 · Ionut Marinescu

      4

      Abonnés

      2

      Votes

      2

      Commentaires

      Hide agent's name in messaging
      Hi everyone! In this short post I want to ask and to share a challenge that we are facing at this time. We have a servic...

      Publication le 02 janv. 2025 · Paulo

      1

      Abonné

      1

      vote

      1

      Commentaire

      Geoblocking login/ticket entry in Guide
      Here is my situation - our company supports a large number of remote workers in North America (95%+) and EMEA (<5%). ...

      Publication le 03 janv. 2025 · David Wexelblat

      0

      Abonnés

      0

      Votes

      0

      Commentaire