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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Is there a way to customize the description of a ZD Section or Category?
      Avec réponse
      We would like to be able to add 1) formatting, 2) bullets, and 3) Hyperlinks to a ZD category or section. Is there a way...

      Publication le 14 oct. 2021 · Mary Paez

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      Geoblocking login/ticket entry in Guide
      Here is my situation - our company supports a large number of remote workers in North America (95%+) and EMEA (<5%). ...

      Publication le 03 janv. 2025 · David Wexelblat

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      knowledge base sections
      Avec réponse
      Hi, I'm using Zendesk Professional. We are in the process of changing products and want to develop new sections and arti...

      Publication le 09 nov. 2023 · Elizabeth Churchill

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      How do I hide a ticket form?
      Hi! I am trying to figure out how to hide a specific ticket form from the submit request page. I had followed an old pos...

      Publication le 05 août 2024 · Abigail Martinez

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      New Edit of Help Center Template Not Working
      Avec réponse
      Hi Everybody! I have a Help Center theme that was edited some time ago to hide one specific form from all users, except ...

      Publication le 17 mai 2023 · Damon Maranya

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      Making an Article title clickable
      Avec réponse
      Hello, I would like to make the article title a hyperlink in some instances instead of an article with clickable links. ...

      Publication le 04 août 2021 · Jill Kilty Newburn

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      How to add icons to zendesk help center
      Avec réponse
      How to build Help Center looking like ...

      Publication le 18 juil. 2019 · ju da

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      How to bold specific words in Zendesk Guide article titles?
      Avec réponse
      Hello! Does anyone know how to format article titles and making only certain words in boldface (like the screenshot belo...

      Publication le 16 sept. 2022 · Ria Fernandez

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      Guide - Disclaimer Box for Specific Form
      Hi there, We are looking for a way to add in a ‘disclaimer’ box that only appears on a specific form. I found

      Publication le 09 déc. 2024 · Hannah Lucid

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      Adding tool tips on hover in knowledge base articles
      Avec réponse
      Is there a way to add a tool tip when a customer hovers over a particular word, phrase or image in a knowledge base arti...

      Publication le 10 oct. 2018 · Jonathan

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