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Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.


I'm trying to optimize our Zendesk Guide content and improve our SEO. All of our article links include a nofollow attrib...

Publication le 29 oct. 2024 · Rmelius

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Hello, I need to download all the content of Guide. I found an old post titled "

Publication le 24 janv. 2023 · Franca Meggiolaro

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Dear Zendesk Community, We would like to manage a form via Zendesk which recquires a lot of info to be put in fields. Li...

Publication le 02 nov. 2022 · Raphaël Péguet - Officers.fr

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Is there anway to import articles in bulk to zendesk Guide? I have more than 2 thousand articles and I'd like to import ...

Publication le 10 janv. 2023 · Eduardo Cunha

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Hi, I'm curious if anyone knows whether you're able to up/down vote tickets? I've seen articles for implementing a vote ...

Publication le 14 oct. 2024 · Kevin Motylewski

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Hi…I currently use dynamic content to display placeholder text in the search field on the category page. The placeholder...

Publication le 15 oct. 2024 · Stefano Nguma

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Hi community, We had some product changes where one of our workflows was split into two separate workflows. I've created...

Publication le 27 juin 2024 · Mat Foley

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Does anybody know how I can customise the new request page? I've tried looking around in the code but can't seem to find...

Publication le 24 janv. 2022 · Adam

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How are 'Searches with no results' defined? In the Zendesk Guide dashboard 'Searches with no results (top 5)' with no re...

Publication le 07 févr. 2023 · Judy Correia

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There are a few of our request forms where the default sytem fields Subject and Description are not required and I would...

Publication le 02 sept. 2020 · Ryan Crane

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