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      Internal Help Center Structure
      Hello Community! We want to improve the way our internal help center is structured to make it easier for agents to find ...

      Publication le 25 sept. 2024 · Rebeca

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      Is it possible to make one category have different background color?
      Hello, Is it possible to make one category from your front page of your Help Center have a different back ground color t...

      Publication le 09 sept. 2024 · Anton Van der meyden

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      Is there an API to get info about a message that failed to be sent? - Sunshine Conversations
      Hello! :) I would like to know if there is a way, hopefully an API, to get the reason that caused a message to not be se...

      Publication le 25 sept. 2024 · Eduardo Cunha

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      Zendesk Guide Access & SSO
      Hi All, We use tags to create customer segments for access to Zendesk Guide (Help Center). However, our SSO payload incl...

      Publication le 12 juil. 2024 · Afton Rupert

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      Cookie Consent blocks contact form
      Avec réponse
      HI, I have experienced with cookiebot and the consent choices that when We select only neccesary cookies, the Contact fo...

      Publication le 13 oct. 2021 · Julie Friis Sørensen

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      Review on Help Center Import app by Zenplates
      Hi! Has anyone tried the

      Publication le 02 sept. 2024 · Angeline Jazmine Yabut

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      How to determine your Category page URL
      Hello I am trying to setup my home page using a template. In the Home Page Introduction section I want to use the iconog...

      Publication le 11 sept. 2024 · Mike Blodgett

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      Selectively display attachments in Guide articles
      Avec réponse
      In Guide, for some articles I want to link to an article attachment in the body of the article rather than have the atta...

      Publication le 29 sept. 2023 · Tom Richards

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      Ticket Statuses in Help Center
      I understand that the ticket statuses that are displayed to end users in Help Center are different than the language tha...

      Publication le 09 sept. 2024 · Jen Cox

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      Split the new request page
      I have a stakeholder that would like to add an image to go alongside the request form. Is it possible to put the form in...

      Publication le 06 sept. 2024 · mfg

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