Customer Effort Score in Zendesk

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Data ultimo post: 19 lug 2019

I would like the Customer Effort Score survey in Zendesk,  currently you need to install a paying app for this. But this metric is becoming increasingly important and gives more insights about your processes than a CSAT.

It would be ideal if you could choose which combination of metric you could query, for example NPS and CES or CES and CSAT or all 3, ...


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