SLA based on internal notes
Completata
Data ultimo post: 23 feb 2017
The ability to have internal notes to fire SLA policies. This would allow SLAs to fire after a light agent has responded to a ticket.
51
48
Data ultimo post: 23 feb 2017
The ability to have internal notes to fire SLA policies. This would allow SLAs to fire after a light agent has responded to a ticket.
51
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