Enable dynamic content in the email template

Can Zendesk team inform us how they suggest to have localized email template?

• Dynamic Content is not working in email template.
• Liquid Markup targeting user language is not working in email template.
• Liquid Markup targeting ticket language does not work in email template.
• Brands are not the way to go. Implementing Brands just for this is not a solution.

Do we have any decent solution yet? 

[Referring to Zendesk Sell > Settings > Sequences and placing dynamic fields in an inserted hyperlink while modifying an e-mail template]

Hello everyone,

I am not certain this is the correct thread, but I really believe either:

- a new object needs to be created for inserting dynamic/composed hyperlinks in the e-mail template editor

- or we need the ability to switch from the current e-mail editor to a technical HTML editor (depending how Zendesk is interpreting e-mails templates when processing outbound e-mails.

As it stands, currently the hyperlink insertion tool does not accept the dynamic field such as {{e-mail}}.

My current requirement is the ability to make use of dynamic fields such as the e-mail, first name, last name, company name and insert them into a dynamic hyperlink that is displayed in the e-mail as a simple text such as “Click here” in order for this information can be passed to the external website to customize customer experience.

Let’s say we make a campaign asking leads to fill out a survey on Typeform.

Typeform does accept what they call ‘hidden fields’ that are in the URL in order the customize the survey.

The only solution I found was to type in the URL as a text and include the fields while removing the spaces in between, while keeping this composed URL in FULL VIEW:

https://xxxxxxxx.typeform.com/xxxxxxxx#email={{e-mail}}

This would make it much better to be able to hide the entire composed URL text if we were able to insert a URL that accept dynamic fields.

I hope this is the current thread for this issue.

With kind regards,

Richard