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Read only ticket field for agents

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Thomas D'Hoe

Data ultimo post: 05 nov 2019

Maybe consider to create "Read Only ticket fields for agents".

 

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    Lorena Emanuel

    Had to install the Hide Ticket Fields app by Sweethawk from marketplace to get an option to hide fields from agents.

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    James Peterson - Eastern Logic

    Hi Regina Giuliani ,

    We have developed a free app called Disable Ticket Fields App which provides the ability to disable fields on a per form basis.  Please feel free to give it a try here and see if it can help out with your use case.  Feedback is welcome!

    Cheers ~~

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