Printing Side Conversations
Data ultimo post: 18 feb 2020
We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations are still equally as important as the rest of the conversation thread.
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52 commenti
Ufficiale
Toby Sterrett
Hey all. We have a beta feature to try out for printing individual side conversations.
IMPORTANT: This requires that you're using side conversation in the Context Panel within Agent Workspace at this time.
If you'd like to try this out, please sign up for the EAP here.
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Amie Brennan (SuccessCX)
1265286220510 / everyone:
The ability to print side convos has just been released. See announcement here: https://support.zendesk.com/hc/en-us/articles/8984321718938-Announcing-the-ability-to-print-side-conversations
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José Mejia
Hello
After years, we are still waiting for the option to print side conversations, for compliance reasons.
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Satish Kumar
Now that the side conversation has been moved to the context panel we still dont see an option to print them to PDF. Please provide some solution.
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Jamie Noell
Our business has the need to print Side Conversations to a PDF for audit purposes, and I credit my colleague, Darshan, for this clever browser workaround:
•Highlight the content of side conversation email
•Right click on selected content and click print
•Select printer as PDF
•Click Print and save as PDF file.
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Della Wong
No wonder! Zendesk does have many unsolved issues and too many pain points.
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Kim Saul
An essential feature for us that's needed ASAP. Compliance issues & evidence authorisation for actions.
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Evy Verhoeven
Printing side tickets would be beneficial for our company's efficient work process.
Could you provide an update?
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Daniel Cox
This is an absolute must—at the very least, to be compliant with local personal data regulations, how can you provide this data to someone who is asking for it?
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Michiel Vonckx
1263082356289 any update on how the EAP is going and roadmap for this feature? thank you!
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Mark Pinfold
*facepalm* Thank you!
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