Require CAPTCHA verification before users can submit a form through the Web Widget.

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Data ultimo post: 17 set 2019

The company I work for is interested in adding Zendesk's Web Widget to their official website. Being an extremely security-conscious company, however, I cannot move forward with the Web Widget installation until CAPTCHA verification is required for users to successfully submit a form through the Web Widget.

I have enabled the Require CAPTCHA setting (Admin home > Settings > Customers > Settings > Require CAPTCHA), but this setting only applies to the Submit a request Help Center platform. I need this setting to also apply to any forms submitted through the Web Widget's Leave a message platform. 

I've included some screenshots relevant to this issue directly below.

 

☆ Current ticket submission and CAPTCHA settings (Admin home > Settings > Customers > Settings)

 

Current Help Center view of Submit a request and Leave us a message platforms

 

Desired Help Center view of Submit a request and Leave us a message platforms


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