Preserve Group and Assignee for user-generated follow-up tickets

Hi 1263758963430,  group will be preserved as long as it's valid (not deleted). 

Hi 1263082149949 , great news! The announcement doesn't clarify whether the Group will be preserved if there was no Assignee in the original ticket, can you please confirm? Thanks!

This feature has now been released
https://support.zendesk.com/hc/en-us/articles/6942645267354-Announcing-the-ability-to-include-group-and-assignee-on-follow-up-tickets

Can we please have an update from the product team?

Agreed. I swear that Zendesk used to behave this way natively but maybe I just have bad memory. Tickets opened as followup to Closed tickets should definitely retain the group if not the assignee. We can work around it with triggers and tags, but when you have a long list of groups and intake emails, it's difficult to manage this way. 

We just stumbled upon this issue ourselves and figured it might be a good idea to have the original assignee be a follower on the new ticket so they get a notification immediately. What's really funny is that all followers are carried over from the original ticket, but the assignee or assignee group is wiped.

We have already implemented several triggers to "clean up" follow-up tickets, but there is no way to access the original assignee or their group.

What a HOT MESS! This should be "inborn" functionality to retain group/assignee or if assignee not present, back to group level. If group not present, no group. This is causing real business impact to our operation.

Interested in this- following we need the same thing

Can this not be marked "answered" as it is a feature request? It's very confusing and hard to tell if Zendesk is planning to implement this, or doesn't consider it a feature request, or what exactly.