Add Text Custom Field Value as a Tag?

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Josiah Horne

Data ultimo post: 14 ott 2019

Hey!

    I'm currently on the professional plan, without the productivity pack included.  When I create a custom text field, I don't see a way to have the inputted value be added to the ticket as a tag without manually doing so which kind of defeats the intended purpose in my use case.  So in short, I'd like the following to occur:

1) Agent adds "LY005555" to custom text field

2) Upon submission, that field's contents gets added to the ticket tag section for reporting. 

Any thoughts on creative workarounds?  Thanks!

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