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Light Agent Training Material

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Silo Support

Data ultimo post: 09 nov 2021

I'm creating a training pack for our Light Agents, and I'm looking for training videos or a comprehensive training pack for them. I've looked in multiple places and asked the Bot, but I'm coming up with nothing. 

Any help would be much appreciated.

Rachel 

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    Shona

    Good call Rachel.  At the moment I am sending them to the full training packages, and to be honest they are so scared after watching EVERTHING.  They really have no idea how to do their role in the system.

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    Silo Support

    I ended up creating a minute video to share with the teams, as it was to much to ask them to go through the full training pack only to be told, you can forget pretty much everything you just saw! 

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