Add "Add Search as Trigger/Automator" Button to Search Page to Auto-create Triggers



Data ultimo post: 09 giu 2022

It's pretty common for admin users in Zendesk to want to make automations/triggers off of specific condition searches (e.g. add tags, assign priority, etc.). I love the main search feature in Zendesk. It would be cool if there was a button on the search page for "Add Search as Trigger/Automation" that would auto-populate a trigger/automation with the conditions set in the search. It would be a great way to allow not-so-experienced users to create triggers/automation easily with an interface they are already used to using.

You could utilize the in-built Zendesk trigger/automation API endpoints.

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/#create-trigger


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