Why not offer side-loading on all API entities that have a foreign key reference?

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Nathan Purcell

Data ultimo post: 15 nov 2022

As per the title, why does the Zendesk API not offer side loading on each entity that has a FK attribute? 

Working example that I noticed today: CSAT ratings. 

CSAT ratings have FKs for assignee, group, requester and ticket but there is no side loading available. 

Why?

This is only one example. I have personally found more, I am quite sure there are lots of others. Why not just offer side loading for everything with a relationship? 

 

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      Greg Katechis

      I've moved this to the Support feedback forum to make sure that the appropriate product teams see this request.

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