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Feature request: Adjust agent idle timeout in Agent Workspace

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Katie Yoder

Data ultimo post: 13 dic 2022

Hi support,

I understand from https://support.zendesk.com/hc/en-us/articles/4408821805338 that it is no longer possible to adjust the agent idle timeout period for Chat.  I would like to request that this feature be added so that small teams of agents can stay active all day without worrying about breaks.

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      Tim Grimshaw

      Just came here on advice from Zendesk support, to add my voice to this feature request please!

      We also really need the ability to change the idle timeout for agents. We are using messaging, and are using Agent workspace, but are NOT using omnichannel routing due to other issues.

      This article also has some background, but after chatting with Support, it seems like it's confirmed that we can't change the idle timeout in this scenario. Would love to see that implemented please. Thank you!

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      Barry Neary

      Hi, this is being introduced in omnichannel routing in Q1 2023

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