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Feature Return Request: Public Reply / Internal Note change without having to retype everything!
Data ultimo post: 14 dic 2022
In the past I could change between Internal Note to Public Reply and visa versa without issue.
Since the recent update, I now have to retype everything if I take notes and then want to save it as an internal note or change it from an internal note to public reply.
It's a major pain in the bum. Can we please have this put back?
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3 commenti
Ufficiale
Amisha Sharma
We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4487359529754-Agent-Workspace-Keep-content-from-internal-note-if-changing-to-public-reply
Please provide feedback there. Thanks!
0
Ufficiale
Amisha Sharma
We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4487359529754-Agent-Workspace-Keep-content-from-internal-note-if-changing-to-public-reply
Please provide feedback there. Thanks!
0
Ollie
+1 for this!
1
Jahn Bronilla
+1 on this feature request but I guess a macro can be a way for you not to retype everything again? Unless otherwise the response you're sending is personalized and not in templated format.
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