ZenDesk Support - disable automatic user creation in Zendesk

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Frédéric Chofardet

Data ultimo post: 04 gen 2023

Could you please study the possibility to add a setting into the ZenDesk Admin center to disable the automated account creation for end user when he is updating  a ticket by email?
In this vencountered case, the email used for the ticket's update is different of the one of the account created by the agent.

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