Cannot disable chat badge

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Data ultimo post: 27 gen 2023

Looks like I am not able to disable the chat badge and only enable the web widget.

 


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3 commenti

Hi Edmund!
 
I'm going to create a ticket for your with our support. It will be easier to assist you and understand better the situation.
You can expect an email shortly!
 
 

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I do have chat access on one of the team member 

Also, the chat badge is showing up on my site as well which is why i am trying to disable it

 

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Hi Edmund! 
 
The Chat badge may not be available, according to your plan. 
To customize the Chat Badge you must be on a Chat Team plan or above. Would you be able to confirm under what plan are you currently?
 

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