It would be great if we could limit agent visibility for things like seeing other agents status on talk/chat

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Kevin Froleiks

Data ultimo post: 23 mar 2023

Basically what I'm looking for is a way for agents to see if there is a queue, but not be able to see if their peers are available, away, etc. Basically to cut down on people who watch for that and then talk to their manager about "why isn't this person online when this person is" etc. Essentially I only want managers and leads to worry about agent status.

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