Way to create trigger to email assignee when ticket solved by requester?

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Jake Warren

Data ultimo post: 02 giu 2023

Within Zendesk Guide, our end users can mark a ticket as solved themselves vs only the Support agent. This bypasses required fields so I was hoping to create a trigger that notifies the assignee when an end user solves a ticket. Is this possible? I couldn't find an easy way when going through the trigger creation process.

Thanks!

Jake

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