Is it possible to hide specific fields based on a role?

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Ben Reppe

Data ultimo post: 14 giu 2023

We are looking to hide specific custom fields from agents, in our case exceptions to an SLA or Satisfaction score. Currently the fields we use to mark these exceptions are enabled for our team however we would like to limit these fields to users in the Admin role. Any thoughts about a workaround for this or something that can be looked at as an enhancement request?

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