Trigger condition - Add (assignee) to 'Current user'
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Data ultimo post: 03 ago 2023
In Trigger conditions 'Current user' has (agent), (end-user), and all agents listed by name. When I want to create a trigger using condition 'current user' and I want the ticket assignee as the current user, I need to create a separate trigger for each agent. If (assignee) was also an option, I could make a single trigger for this.
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3 commenti
Shawna James
Hey Daniel, thank you so much for jumping in here and providing an answer to Ian. It is folks like yourself who make this community great. Thanks both!
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Ian Davis
That worked exactly as I wanted. Thanks.
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Daniël Nieuwendijk
Wouldn't this work?
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