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Product Feedback: Call console number field

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Aleksandar Georgiev

Data ultimo post: 27 feb 2025

Hello, 

When using the Call console in Zendesk and entering a phone number for outbound calls, the field requires additional clicks to properly input the number. 

This inconvenience arises due to the dropdown menu within the field, resulting in being unable to seamlessly copy and paste the number with one click. Consequently, further clicks are needed to adjust the field, enabling us to paste the correct number directly. This extra step is proving to be inefficient and time-consuming for our team. 

A workaround we would like to see implemented is the ability to directly paste a phone number into the field when opening the call console, either from the ticket or the top bar. This would enhance our workflow and user experience.
 

Thank you.

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2 commenti

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    Ufficiale

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    Ferran Barneda

    Zendesk Employee

    Hi Aleksandar Georgiev ,

     

    Thanks for sending feedback!

     

    We acknowledge that we don't currently offer the ability to paste numbers quickly in the call console. At the moment, a few clicks are required in order to make calls. 
     

    We have improvements coming to the call console in the near future, please stay tuned for news in this space.

     

    Thanks,

    Ferran

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    Shawna James

    Community Product Feedback Specialist

    Hey Aleksandar,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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