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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Let me open queries in a new browser tab
      Pianificati
      When I cmd+click on a query from the query list, I want it to open in a new tab. I often want to compare multiple querie...

      Data ultimo post: 29 giu 2021 · CJ Johnson

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      CSAT Customization
      Pianificati
      1. Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even...

      Data ultimo post: 17 mar 2024 · Noriko Gipp

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      Let me re-assign dashboard ownership
      Completata
      I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...

      Data ultimo post: 11 feb 2021 · CJ Johnson

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      Expand the Backlog data set options
      Ticket backlog is an essential tool to determine ticket volumes and agent productivity. The data set is very limited in ...

      Data ultimo post: 22 ago 2024 · bill cicchetti

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      Feature Request: Reporting on Article Labels in Explore
      Non pianificato
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Data ultimo post: 10 set 2020 · Michael Collins

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      Ability to restrict other admins/editors in editing my dashboard
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Data ultimo post: 06 dic 2023 · Gerald J

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      Reports - End-user status attribute is misleading for suspended or deleted end-users
      I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

      Data ultimo post: 12 feb 2025 · Matthew Surowiec

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      Enable Hyperlinks on Reports Homepage
      Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

      Data ultimo post: 12 feb 2025 · Robby

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      Schedule individual reports
      I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

      Data ultimo post: 28 set 2022 · mfg

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      Add CC Attribute to Reporting
      There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

      Data ultimo post: 26 nov 2019 · Michael Ferri

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