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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Expand the Backlog data set options
      Ticket backlog is an essential tool to determine ticket volumes and agent productivity. The data set is very limited in ...

      Data ultimo post: 22 ago 2024 · bill cicchetti

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      Feature Request: Reporting on Article Labels in Explore
      Non pianificato
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Data ultimo post: 10 set 2020 · Michael Collins

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      Ability to restrict other admins/editors in editing my dashboard
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Data ultimo post: 06 dic 2023 · Gerald J

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      Reports - End-user status attribute is misleading for suspended or deleted end-users
      I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

      Data ultimo post: 12 feb 2025 · Matthew Surowiec

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      Enable Hyperlinks on Reports Homepage
      Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

      Data ultimo post: 12 feb 2025 · Robby

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      Schedule individual reports
      I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

      Data ultimo post: 28 set 2022 · mfg

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      Add CC Attribute to Reporting
      There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

      Data ultimo post: 26 nov 2019 · Michael Ferri

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      Download reports from the new dashboards on Explore
      Con risposta
      Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...

      Data ultimo post: 28 nov 2024 · Mayra

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      Ability for non Admins to change the Zendesk Availability of other Agents
      Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents. Using this met...

      Data ultimo post: 05 feb 2025 · Stuart French

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      Guide　記事の添付ファイルの利用状況が分かるようにして欲しい。
      お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード（閲覧）回数を知りたい。そういった方法を今後用意していただきたい。

      Data ultimo post: 04 feb 2025 · 加藤　暁生

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