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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Not sending email if blanks
      My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every ...

      Data ultimo post: 31 ott 2024 · Emily Baker-King

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      KB Language
      When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the ...

      Data ultimo post: 04 set 2024 · Nora

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      JSON export file not matching documentation, unable to fix
      We're trying to parse the Zendesk JSON ticket export file that we downloaded from the admin center. The documentation ar...

      Data ultimo post: 29 dic 2024 · Ryan Ozimek

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      Organizing groups per brand
      Hi, Our company has three distinct financial groups, each aligned with a specific business vertical. I am looking for a ...

      Data ultimo post: 09 ott 2024 · Bruno Gabriel

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      Trigger - Notifying assignee as main recipient and followers as CC for the email
      Hello I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main reci...

      Data ultimo post: 30 dic 2024 · Ido Shabi

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      Way to organize Problem/Incident ticket data?
      Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...

      Data ultimo post: 11 lug 2024 · Jake Warren

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      Opening authenticated image via API
      Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...

      Data ultimo post: 23 lug 2024 · Rangga Putra Pertama

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      Is it possible to pass the organization name into a custom field of the ticket?
      Con risposta
      In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...

      Data ultimo post: 04 ott 2023 · Cláudia Araújo

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      Looking for a way to track high-priority tickets visually in the ZD support agent
      Con risposta
      Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...

      Data ultimo post: 28 mar 2019 · Alex Thorwaldson

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      Existing ticket forwarded by user to another Support address in Zendesk
      Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...

      Data ultimo post: 29 nov 2024 · Noelle Cheng

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