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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Zendesk SSO Keycloak SAML Integration
      How can we Integrate SSO using Keycloak successfully with Zendesk

      Data ultimo post: 17 gen 2024 · Abdelhameed Khaled

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      Custom User profile App
      Con risposta
      We are thinking to build our own custom app that would straight in Zendesk give agents an overview of customer account w...

      Data ultimo post: 19 dic 2023 · Vladimir P

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      Configuring multiple Zendesk instances
      Con risposta
      Hello! We have multiple teams using Zendesk and Jira Right now, every ticket sends the same fields to Jira. I'd like to ...

      Data ultimo post: 08 dic 2023 · Ben Silver

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      How to open a Zendesk ticket when a Jira ticket is updated?
      Con risposta
      Hi guys, wondering if a ticket can be reopened when a linked Jira ticket is commented on. Currently, do not see any poss...

      Data ultimo post: 18 dic 2023 · Nick Thayer

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      How to export data from the Time Tracking app
      Con risposta
      Hello, I would like to export data from the Time Tracking app (

      Data ultimo post: 11 gen 2024 · Renaud Croix

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      Microsoft teams voice integration
      Con risposta
      Currently our telephony system is with ring central and the interface we have with zendesk allows incoming/outgoing call...

      Data ultimo post: 09 gen 2024 · Steven Leong

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      Keeping Zendesk Tickets Open on Our Website
      Con risposta
      Hi, I'm seeking assistance on achieving a specific goal. Our aim is to maintain Zendesk tickets open directly within our...

      Data ultimo post: 05 gen 2024 · Johnny Joseph

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      Jira integrations update to support Jira 9
      Hello The Jira app does not support Jira 9 and no longer works. Please can I have an ETA on when it will be upgraded? Ma...

      Data ultimo post: 09 gen 2024 · Paul Bird

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      Feature request handling
      Con risposta
      For Feature Request tickets we would like to follow the below workflow: 1. Create an Enhancement request ticket in Jira ...

      Data ultimo post: 09 apr 2021 · Hema Ranganathan

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      App crash
      We are contacting you in order to report an issue with your sdk that is causing app crashes amongst numerous Android use...

      Data ultimo post: 05 gen 2024 · Anna

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