サイトの別のページで特定の Web Widget (Classic) コンポーネントを有効または無効にするにはどうすればよいですか?

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Sergiu Birca

編集日時：2025年4月17日

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      Eric Nelson

      Hey CJ,
       
      I think what they're referring to in this article is leveraging DOM events or something similar to track where you are in the help center. Then using that info to show or hide the widget components.
       
      For example:
       
      if (window.location.pathname == '/examplePage'){
//Some logic to hide certain components}
else {//Some different logic}

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      CJ Johnson

      "or directly in the web page by using a certain conditionality." What does this mean? I'm just trying to suppress chat on a specific set of HC pages, and I just cannot seem to figure out how to make this happen. 

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      Miranda Burford

      Hi 421997034993,

      There's a couple of ways you could solve for this.

      1. You could set conditions within Google Tag Manager to not load the Web Widget code snippet on the URLs where you don't want it to show.
      2. Alternatively, you could load the Web Widget code snippet on all pages and use the Web Widget Hide API to remove it from those URLs.

      Hope this helps!

      - Miranda.

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      Flisekompaniet AS

      Hi. Im planning to implement Zendesk Chat using Google Tag Manager.

      But, an issue - I have a couple of URLs I dont want the chat to show on. 

      Is there a way to add "not show chat if url contains "12345"? 

      How do I do this? Is it something I add to the script in GTM? 

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      Dave Dyson

      Hi Katie - we've got some documentation on that here: Adding the Web Widget (Classic) via Google Tag Manager

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      Katie Welzbacher

      How do I add Wed Widget Classic as a Google Tag? 

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