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The Zendesk team will host the first episode of the 5 steps to get started with self-service series titled Step 1: Map out the business model. This session introduces the concept of self-service and explores the essential elements of effective self-service channels. The team will cover planning a self-service content project, share best practices for creating internal and external knowledge bases with B2C, B2B, and B2E examples, and discuss multilingual support.

What you'll learn

After attending this session, you will learn how to:

• Plan your self-service content project

• Plan your self-service content structure

• Optimize your help center visibility

• Support multiple languages

Each topic will be accompanied by a live demo of the feature or workflow to give you a practical understanding of how to implement them in your own Zendesk account.

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. Click the RSVP button to secure your spot today. We'll send all registered attendees the recording and follow-up resources too.

Useful resources

The Zendesk team will present the second episode of the 5 steps to get started with self-service series, titled Step 2: Add users and create your help center framework. This session covers how to define roles within the self-service team by exploring Guide roles and user segments for managing visibility and permissions. It also addresses setting editing and publishing controls for knowledge base articles. The episode will touch on web channels like support request forms and web widgets, plus branding essentials for the help center. You will also get a brief overview of advanced customization options and helpful resources.

What you'll learn

• Define roles and the self service team

• Understand help center roles and permissions

• Available web channels (support request forms, web widgets)

• Brand your help center

Each topic will be accompanied by live demos to provide a practical understanding of how to implement these features within your Zendesk account.

At the end of the presentation, the team will answer your questions during a live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong framework for your Zendesk help center. Click the RSVP button to secure your spot today. We'll send all registered attendees the recording and follow-up resources as well.

Useful resources

Roles