Creating and editing articles in the knowledge base

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  • Aliaksei Krytau


    Could you please tell me, how can I assign one article to 2 or more diffenerent sections of the help center?

    For example:

    artilce XYZ

    There are sections A B and C

    So I need to assign the same article to the sections A B C to be able to edit only one article.

    Links are not OK, I need thw whole text.

    Any ideas?



  • Brett Bowser
    Zendesk Community Manager

    Hey Aliaksei,

    Currently it's not possible to assign an article to multiple sections in the Help Center. However, this is something our product managers are working towards with the Content Blocks feature. You can find out more from our Product manager in this post: Allow articles to be posted to multiple sections

    More information on Content Blocks can be found here as well: Managing content blocks

    I hope this helps!

  • Syndi Martin

    We have several "desk books" we created in Word and saved as pdf that we send to clients but would like to had to Zendesk instead. Is there a way to do that? I've tried copy/paste but it doesn't paste images and further, the table of contents is out of whack. These books can be 30-40 pages and I don't want to have to recreate them as articles.

  • Dave Dyson
    Zendesk Community Manager

    Hi Syndi,

    You might be in luck, in that I think your Help Center might be old enough that you still have access to this Google Doc importer – if so, you'd want to copy your Word content over to Google Docs and then import from there: Importing Google Docs into your knowledge base

    If you don't have access to that, then you're probably better off creating each article individually (or posting the articles publicly and adding links to them in your Help Center).. The alternatives are to use the API (see Migrating existing content to your help centeror one of a few import apps, but all of those will require reformatting of your articles to meet the needs of the particular method (JSON format in the case of the API, or CSV/Excel format in the case of the apps). If you need to reformat the articles anyway, then you might as well spend that energy putting them into your Help Center directly.

  • Tatiana Ozaruk


    I'm trying to copy an existing article from one Brand environment to another via API. When I retrieve the article via API, I'm only able to see article properties. How can I retrieve the article content through API so that I can post it to another Brand environment? 

    Thank you!

  • Dave Dyson
    Zendesk Community Manager
    Hi Tatiana -
    The Show Article API endpoint should include the article content in the "body" element of the JSON output. (Article attachments, Article comments, and Article labels are handled separately). Hope that helps!
  • Arati C


    I am new to ZenDesk. I wanted to know, how I can edit and save the articles that are published.

    I tried editing an article, that was already published and when I selected save, it went ahead and published it. Thankfully, it was very minor change.

    Can anyone tell me how to edit and save the articles for review, that are published??



  • Dave Dyson
    Zendesk Community Manager
    Hi Arati,
    Saving edits for an existing published article as a work in progress is only available on Guide Enterprise.
  • Eduardo Escobar

    Hello, I'm wondering how I can add an "Accordion" when making an article


  • Dave Dyson
    Zendesk Community Manager
    Hi Eduardo,
    We have a user tip for this! Tip: Collapsible headers in articles or templates (accordions)

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