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Adding multiple article, section, and category templates to your theme



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Jennifer Rowe

Zendesk Documentation Team

Edited Jan 02, 2025


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17 comments

Is there is there a way to modify the template so that agents can view the labels?

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How many sections can I add to a category? I notice that when I add a section within a section, Zendesk does not display the section titles within the sections, which is, to be frank, not useful. How can I show a list of sections within a section so that users know they're there?

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Augusto Silva

Zendesk Engineering

Hey @...,

If your theme has been customized before the release of sub-sections, you might need to edit it to show sub-sections or switch to the latest version of the Copenhagen Theme. You can find more information here: https://support.zendesk.com/hc/en-us/articles/360021269734-Displaying-subsections-in-your-help-center

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Thanks, Augusto, I will look into this. This sounds like just what we need!

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Dear Zendesk team,

I need a confirmation from your side regarding multi template.

Currently, I am using 'Professional' package for help center.

If I upgrade to enterprise, then is it possible to create a template with a check box and a combo box?

I want to insert a widget that can be selected by the user into the body of the article.

If possible, could you share the sample code?

 

 

 

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Bry Fitzgerald

Zendesk Customer Care

Hey Jeongah! There is no supported method to embed a third-party widget into an article. You might consider Allowing unsafe HTML in help center articles and customizing the source code to embed the widget within an iframe. We do not support the use of iframes within our product, so if you have further questions related to this, you'll need to rely upon our Help Center documentation and our Community.

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Dear Zendesk team,

Thank you for the answer first.

I thought I could add check boxes and combo boxes as customized templates, when I upgraded the package to the enterprise. Can I understand that HTML can do this, but it's not guaranteed?

I have one additional question. If I upgrade to the enterprise, I understand that customized template is available, but what kind of customization is available?

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Dane

Zendesk Engineering

Hi Jeongah Seo,
 
Yes, HTML can be used. However, there can be some risks on allowing unsafe HTML on your page.
 
All the customization available is discussed in Creating custom pages in the help center.

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Hello Zendesk!

Is it possible to create more than 10 section templates? Can this functionality be added to my account?

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Hi Breanne -
 
Ten is the limit right now -- could you post your use case to our Feedback on Help Center (Guide) topic, using this template to format your feedback?

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Hello - happy to hear the template maximum has been extended to 100 instead of 10. On a related note, is there a way to be notified that articles we follow are updated?

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OK, I may be missing something...I created a new template, coded the way I want it to look, when I go to create a new article and change template drop down shouldn't it load the template that I made? it isn't making anything change on the new article

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Gorka Cardona-Lauridsen

Zendesk Product Manager

Matt Simpson I'm not sure exactly when you expect the template to load.

The new template should load when the page is being rendered to end users provided that the new article is published with the template configured from the dropdown as you describe. You can test that by 1) setting the template, 2)publishing the article (changes), 3) Clicking the link under "Publication status":

If it does not render the article with the configured article template, you should contact our support.

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Gorka Cardona-Lauridsen

Zendesk Product Manager

Hi All, 

We are looking to talk to people that have code customized a Help Center theme or tried and failed to code-customize a theme.

If you are up for sharing your feedback through a 30 min video interview, please sign up and answer 3 short survey questions at the end of the form. We would love to hear from you!

Sign up here.

Looking forward to talking to you!

Gorka Cardona-Lauridsen
Sr. Product Manager, Zendesk Guide 

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Does anyone have a code Snippet to add the Submit button to comments? It was deleted from article on our custom theme.

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Christopher Kennedy

Zendesk Developer Advocacy

Hi Michelle,
 
You can add a fresh copy of the default Copenhagen theme your Help Center.  This will allow you to retrieve any code related to comment submission that was been removed.

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Feedback: Low-code adoption: Enhance Templates so that coding is not necessary, but optional. 

  • Could be added to the "Add" button: Template
  • Could drafts be saved as templates and be part of List or Arranging

This would enhance our ability flexibility and minimize the need for specialists to code what is essentially a formatted piece of paper.  

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