Changing the theme template for an article, section, or category in your help center

What's my plan?

In a Guide theme, there is one page template each for article, section, and category by default. Guide admins can create additional templates for article, sections, and categories. If your live theme has multiple templates for these template types, you can change the template for an article, section, or category at any time.

Agents can change the template on any article they have permission to edit. You must be a Guide admin to change the template for a section or category.

This article covers the following topics:

• Changing the template for an article
• Change the template for a category or section

Changing the template for an article

If you have multiple article templates in your live theme, you apply a template when you create a new article. You can change the template on an existing article at any time.

Agents can change the template on any article they have permission to edit.

To change the template for an article

1. In your help center, navigate to the article you want to edit, then click Edit article in the top menu bar.

   

   Alternatively, in Guide, click the Manage articles () icon in the sidebar, then select an article from an article list to open it in edit mode.

2. If the Article settings panel is not displayed in the sidebar, click the Article settings icon () to expand the panel.

   

3. Click the Placement card to expand the Placement panel, then scroll down to the Template field.
4. Click the Template menu, then select a template.

   

5. Click Update settings.

   The live article is updated with the new template. You cannot preview this change in the article editor.

Changing the template for a category or section

If you have multiple category or section templates in your live theme, you apply a template when you create a new category or section. You can change the template on an existing category or section at any time.

You must be a Guide admin to change the template for a section or category.

To change the template for a category or section

1. In your help center, navigate to the category or section you want to edit, then click Edit category or Edit section in the top menu bar.

   

   Alternatively, in Guide Admin, click the Arrange content () icon in the sidebar, then click the option icon () on the category or section to expand the menu. Select Edit section or Edit category to open it in edit mode.

   

2. In the sidebar, click the Template menu, then select a template.

   

3. Click Update.

   The live category or section is updated with the new template.