Opening the help center and accessing Knowledge admin

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Knowledge is the central hub that seamlessly integrates existing knowledge into AI-driven interactions and powers the service experience.

Help center is the user-facing, self-service interface that contains a knowledge base, community (if available), and customer portal. Knowledge admin is the interface for managing knowledge and configuring your help center.

This article contains the following topics:

• Opening help center
• Opening and using Knowledge admin

Opening help center

Help center is the user-facing, self-service interface that contains a knowledge base, community (if available), and customer portal.

To open help center

• Click the Zendesk Products icon () in the top bar, then select Knowledge.

  The help center opens.

Opening and using Knowledge admin

Knowledge admin is the interface for knowledge management and help center configuration.

You must be a Guide admin or an agent with permissions to access Knowledge admin.

To access Knowledge admin

1. Click the Zendesk Products icon () in the top bar, then select Knowledge.

   If you are already in your help center, skip this step.

2. Click the Knowledge admin link in the top bar.
3. Manage any of the following options in Knowledge admin:
   • Manage articles gives you access to all your knowledge base content, and allows you to refine views of your content by using search and applying filters to build article lists.

     See Using article list to get different views of your help center.

   • Moderate content allows you to moderate all new and edited end-user content by placing it in a queue to be reviewed before being published in your help center.

     See Moderating end user content.

   • Arrange content allows you to view your knowledge base hierarchy, including all the categories, sections, and articles that make up the content hierarchy, and manage your content structure.

     See Viewing and managing content hierarchy in Arrange articles.

   • Customize design gives you access to your help center themes for editing and managing.

     See the section Using themes and customizing your help center.

   • User permissions include view and management permissions, defined by user segments, for content in your knowledge base, as well as permissions for community moderators.

     See Understanding user permissions for knowledge base access.

   • Settings allow you to manage your knowledge base configuration.

     See Configuring help center settings.