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Location: Knowledge admin > Arrange content ()

You can view your knowledge base hierarchy, and all the categories, sections, and articles that make up the content hierarchy on the Arrange Articles page. From there you can also manage your content structure.

This article contains the following sections:
  • Viewing your knowledge base hierarchy
  • Using the Arrange Articles page
Related article:
  • Anatomy of the Help Center

Viewing your knowledge base hierarchy

You can view the content hierarchy of your knowledge base in Arrange Articles.

To view your knowledge base hierarchy

  1. In Knowledge admin, click Arrange content () in the sidebar..

    A list of your categories appears on the Arrange Articles page.

  2. Click any category to view the underlying sections, then continue to click items to drill down as needed.
  3. Use the breadcrumbs to move back up in the hierarchy as needed.

Using the Arrange Articles page

On the Arrange Articles page you can view and manage the categories, sections, and articles that make up your knowledge base content hierarchy.

To open and use the Arrange Articles page

  1. In Knowledge admin, click Arrange content () in the sidebar.
  2. You can take the following actions from the Arrange Articles page:
    • View your knowledge base hierarchy

      Drill down to see all the levels of your knowledge base hierarchy, down to the articles. Use breadcrumbs to move back up in the hierarchy.

    • Change the order of categories, sections, and articles

      Drag-and-drop to manually reorder your top-level categories or sections within a category or articles within a section. You can also set an automatic sort order in edit mode, if you prefer it to manual reordering.

    • Move a section or article

      Use the options menu to move a section to a different category or to move an article to a different section.

    • Edit a category, section, or article

      Use the options menu to open a category, section, or article in edit mode.

    • Send a category, section, or article to the top

      Use the options menu to quickly place a category, section, or article at the top of the order in their respective category or section.

    • View in Help Center

      Use the options menu to open a category, section, or article in Help Center to see the published version.

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