Moving sections and articles in the help center

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Quick Look: Knowledge admin > Arrange content () > Arrange articles > Options menu > Move to

As your help center grows, you may find that you need to move existing sections from one category to another, or move articles from one section to another.

This article contains the following topics:

• Moving a section to a different category
• Moving an article to a different section

Related article:

• Reordering knowledge base content in the Help Center

Moving a section to a different category

You can to move an existing section from one category to another.

There are two ways to do this. You can either navigate to the section in in your help center and edit it, or you can navigate to the section in Knowledge admin and move it.

To move a section to a different category in your help center

1. In your help center, navigate to the section you want to move, then click Edit section in the top menu bar.

   

2. Under Hierarchy in the sidebar, click the name of the current category.
3. Select a new category for the section, then click Select.

   You can search for or navigate to the category. All of your categories might not appear in the window.

4. In Edit section, click Update.

To move a section to a different category in Knowledge admin

1. In Knowledge admin click the Arrange content () icon in the sidebar.
2. In Arrange articles, drill down to the section you want to move.
3. Click the options menu at the end of the section title, then select Move to.

   

4. Select a new category for the section.

   You can search for or navigate to the category. All of your categories might not appear in the window.

5. Click Move.

Moving an article to a different section

You can move an existing article from one section to another.

There are two ways to do this. You can either navigate to the article in your help center and edit it, or you can navigate to the article in Knowledge admin and move it.

To move an article to a different section in your help center

1. In your help center, navigate to the article to which you want to add placements, then click Edit article in the top menu bar.

   

2. If the Article settings panel is not displayed in the sidebar, click the Article settings icon () to expand the panel.
3. In the Placement section, click the placement card you want to edit.

   The Placement panel opens.

4. Under Section, click Manage sections, then select a new section and click OK.

   You can search for or navigate to the section. All of your categories might not appear in the window. To navigate, click the expander arrows to drill down to the section you want.

   

5. Click Update settings.

To move an article to a different section in Knowledge admin

1. In Knowledge admin, click the Arrange content () icon in the sidebar.
2. In Arrange articles, drill down to the article you want to move.
3. Click the options menu at the end of the article title, then select Move to.

   

4. Select a new section for the article.

   You can search for or navigate to the section. All of your categories might not appear in the window.

5. Click Move

   The article is moved to the new section.