You can reorder all the articles in a section, all the sections in a category, and all the categories in the Help Center. You can move articles, sections, and categories manually, and you can sort articles in a section automatically, by date or alphabetically.
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Manually changing the order of articles, sections, and categories
You can manually change the order of the articles, sections, and categories in your knowledge base.
To manually change the order of articles, sections, or categories
- In Guide, click the Arrange content (
) icon in the sidebar. - In the Arrange articles page, click the name of the category where you want to reorder the sections, or drill down to a section where you want to reorder articles.
- Position your cursor over the grabber at the end of the item you want to reorder, then drag it to another position within the category or section.
You cannot reorder articles in sections where the Order articles by option for the section is set to creation date or alphabetically. The Order articles by option for the section must be set manual.
Your changes are automatically saved and updated in your Help Center.
Sorting articles in a section
In addition to manually reordering articles as described in the section above, you can sort articles in a section automatically. For example, you can set articles to appear by date or alphabetically.
To sort articles in a section
- Do one of the following to edit the section:
-
In Help Center, navigate to the section you want to sort, then click Edit section in the top menu bar.
-
In Guide Admin, click the Arrange content () icon in the sidebar and drill down to the section you want to sort. Click the options menu at the end of the section title, then select Edit section.
-
In Help Center, navigate to the section you want to sort, then click Edit section in the top menu bar.
- Click the Order articles by field, then select an option.
- Click Update.
22 Comments
Hi team, please advise on how I can filter published Articles A-Z as I do not currently have this functionality. I have tried this option already:
Hi Lauren, ordering alphabetically should order the articles from A to Z. The order might not be reflected in the Admin interface, though, which sometimes throws people off. If you preview the Help Center as an end-user you should be able to see the alphabetical ordering.
Is there a way to sort a category alphabetically? (So that all of the sections within a category are alphabetical?)
Yes, you can reorder your categories alphabetically, but you need to do it manually using the steps provided above
We would be adding potentially hundreds of Sections in one category, so that would be a little daunting trying to manually alphabetize, particularly a new one being added. I should have been more clear, I apologize.
Is there a way to automatically alphabetize using the code in the custom theme editor? Or, alternatively, would a section that has articles automatically alphabetized also automatically alphabetize any subsections?
Unfortunately, there is no native way to reorder them automatically. As a possible workaround, you may use API, the closest would be the Update Category endpoint, which you need to work into a script. Perhaps the script would use the List Categories endpoint to pull the list, then sort them alphabetically and assign each one a position. Then the script would use the Update Category endpoint to set the position value on the categories themselves. However, please take note that this suggestion is a custom solution idea that already revolves outside our scope of support.
Thanks for that suggestion, Cheeny!
We want to manually order our articles within a section, but when viewing the actually Help Center, it's all out of order. When I clear my cache, it will appear correct, but every subsequent visit is a mess.
Is there a way to enforce the order?
Corey Wright,
Due to the nature of your concern, I have created a ticket. Please wait for my update via email and let's continue our conversation there.
Hi, I have a related question.
In the global article list, how can I order it alphabetically by Title. You can sort by Last Edited, but not by Title, which seems odd.
Thanks.
Hello Stephen,
Unfortunately, there isn't an option to sort or re-order the All Articles section alphabetically in Guide Admin.
We encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Is there a way to bulk update the order for all sections? It's a bit tedious and daunting to go into each one for every category and update it. Thanks!
Hi folks,
I've noticed that when I search for article from outside the section where it's found (let's say I had one search going and then start a new search from a given article), it is not found on the page or is very far below. This happens even if I am searching by the exact title. Is there a way that the search can be re-ordered by key words or % matching even if articles are in different sections?
Thank you!
Based on About help center end user search, it's not natively available to reorder search results on the Help Center.
Hello!
I wanted to ask how many articles can I move in the sections in total in the professional suite package. Is the number limited or not? Also, can I move sub-articles too along with the main articles?
TIA.
Hi Laveeza Yasin,
Are you referring to subsections? Adding subsections is available under the Suite Enterprise or Guide Enterprise plan. You can add a maximum of 100 sections in a category and 5000 articles in a single section and Guide can keep a total of 40,000 articles in the instance, as mentioned here.
Arianne Batiles
Isn't the limit to upload sections under one category 6 in Enterprise Plan? And 200 sub-sections in each section?
Hi Laveeza Yasin,
Yes, you can add 200 subsections in each section and the total number of section levels is 5.
And the limit of articles in one sub-section?
Hi Laveeza Yasin It is still 5000.
Alright. Thank you!
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