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  1. Zendesk help
  2. Guide
  3. Using Guide for help center
  4. Using the knowledge base in Help Center
  1. Zendesk help
  2. Guide
  3. Using Guide for help center
  4. Using the knowledge base in Help Center

Using the knowledge base in Help Center

  • Understanding Guide user permissions for knowledge base access
  • Creating management permissions to define agent editing and publishing rights
  • Creating user segments for Guide user permissions
  • Managing user segments
  • Organizing knowledge base content in categories and sections
  • Adding subsections to create more levels in your help center
  • Displaying subsections in your help center
  • Viewing and managing your content hierarchy in Arrange Articles
  • Moving sections and articles in the Help Center
  • Reordering knowledge base content within categories and sections
  • Moderating end-user content
  • Viewing a list of all unverified articles that need verification
  • Changing the theme template for an article, section, or category in your help center
  • Managing your saved article lists
  • Viewing a list of articles where a user segment is applied for view permissions
  • Viewing a list of articles with a specific management permission
  • Viewing lists of articles in various Team Publishing workflow states
  • Analyzing your knowledge base activity with Explore
  • Analyzing help center search results with Explore
  • Analyzing help center search results without Explore
  • Analyzing knowledge base activity without Explore
  • About help center spam prevention
  • Marking content as spam and removing it from your help center
  • Using article lists for different views of your knowledge base content
  • CAPTCHA FAQs
  • How product docs are produced at Zendesk
  • Understanding Guide user permissions for knowledge base access
  • Creating management permissions to define agent editing and publishing rights
  • Creating user segments for Guide user permissions
  • Managing user segments
  • Organizing knowledge base content in categories and sections
  • Adding subsections to create more levels in your help center
  • Displaying subsections in your help center
  • Viewing and managing your content hierarchy in Arrange Articles
  • Moving sections and articles in the Help Center
  • Reordering knowledge base content within categories and sections
  • Moderating end-user content
  • Viewing a list of all unverified articles that need verification
  • Changing the theme template for an article, section, or category in your help center
  • Managing your saved article lists
  • Viewing a list of articles where a user segment is applied for view permissions
  • Viewing a list of articles with a specific management permission
  • Viewing lists of articles in various Team Publishing workflow states
  • Analyzing your knowledge base activity with Explore
  • Analyzing help center search results with Explore
  • Analyzing help center search results without Explore
  • Analyzing knowledge base activity without Explore
  • About help center spam prevention
  • Marking content as spam and removing it from your help center
  • Using article lists for different views of your knowledge base content
  • CAPTCHA FAQs
  • How product docs are produced at Zendesk
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