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Using the knowledge base in Help Center

Organizing knowledge base content in categories and sections

What's my plan? Quick Look: Help Center or Guide Admin > Add button You can organize your knowledge base content ...

Edited Feb 19, 2025

11 votes  ·  22 comments

11

Votes

22

Comments

Adding subsections to create more levels in your help center

What's my plan? Quick Look: Help Center or Guide Admin > Add button > Section Flexible Hierarchies enables you ...

Edited Jun 21, 2024

9 votes  ·  25 comments

9

Votes

25

Comments

Displaying subsections in your help center

What's my plan? Flexible Hierarchies enable you to add subsections (sections in sections) to your help center know...

Edited Jun 21, 2024

6 votes  ·  11 comments

6

Votes

11

Comments

Creating templates for Knowledge

What's my plan? Agents can use Knowledge in the context panel to create new articles for your help center, directl...

Edited Jan 03, 2025

18 votes  ·  25 comments

18

Votes

25

Comments

Viewing and managing your content hierarchy in Arrange Articles

What's my plan? Quick Look: Guide Admin > Arrange content () You can view your knowledge base hierarchy, and all...

Edited Jun 21, 2024

6 votes  ·  27 comments

6

Votes

27

Comments

Moving sections and articles in the Help Center

What's my plan? Quick Look: Guide Admin > Arrange content () > Edit section or article As your Help Cen...

Edited Jun 21, 2024

4 votes  ·  18 comments

4

Votes

18

Comments

Reordering knowledge base content within categories and sections

What's my plan? Quick Look: Guide Admin > Arrange content > Arrange articles You can reorder all the articles in...

Edited Jun 21, 2024

5 votes  ·  24 comments

5

Votes

24

Comments

Viewing a list of all unverified articles that need verification

What's my plan? Quick Look: Guide admin > Manage articles icon > Needs verification You can set reminders base...

Edited Jun 21, 2024

0 votes  ·  6 comments

0

Votes

6

Comments

Moderating end-user content

What's my plan? When you enable content moderation in Guide, all new and edited end-user content is sent to a queue...

Edited Jun 21, 2024

14 votes  ·  28 comments

14

Votes

28

Comments

Managing your saved article lists

What's my plan? If you have created saved article lists, you can delete any list as needed and you can duplicate any ...

Edited Jun 21, 2024

2 votes  ·  4 comments

2

Votes

4

Comments

Viewing a list of articles where a user segment is applied for view permissions

What's my plan? You apply a user segment to an article in your knowledge to set the view permissions for that ...

Edited Jun 21, 2024

2 votes  ·  0 comments

2

Votes

0

Comments

Viewing a list of articles with a specific management permission

What's my plan? You apply management permissions to an article in your knowledge to set the edit and publish permissi...

Edited Jun 21, 2024

0 votes  ·  0 comments

0

Votes

0

Comments

Viewing lists of articles in various Team Publishing workflow states

What's my plan? With Team Publishing, articles move through content workflow states as needed during the cont...

Edited Jun 21, 2024

8 votes  ·  0 comments

8

Votes

0

Comments

Using the metrics that matter to improve your knowledge base

What's my plan? Support teams know the most about customer issues and the best way to solve them. Th...

Edited Feb 07, 2025

3 votes  ·  6 comments

3

Votes

6

Comments

About help center spam prevention

What's my plan? Spam is a problem we all generally deal with in day-to-day life. Snail mail, email, cold calls, or ...

Edited Jun 21, 2024

5 votes  ·  0 comments

5

Votes

0

Comments

Marking content as spam and removing it from your help center

What's my plan? Note: This feature is also available on Gather Professional. If spam appears in your help cente...

Edited Feb 07, 2025

5 votes  ·  0 comments

5

Votes

0

Comments

Using article lists for different views of your knowledge base content

What's my plan? Note: Article lists are available on all plans, but saving a custom article ...

Edited Jun 21, 2024

6 votes  ·  11 comments

6

Votes

11

Comments

CAPTCHA FAQs

What's my plan? To keep customers safe from bad bots when accessing your help center content, Zendesk ...

Edited Jun 21, 2024

2 votes  ·  24 comments

2

Votes

24

Comments

How product docs are produced at Zendesk

All public-facing product documentation for Zendesk is published in this Zendesk help center. Though most other team...

Edited Apr 11, 2024

8 votes  ·  4 comments

8

Votes

4

Comments

Using the service catalog to help employees make and view service requests (EAP)

The service catalog contains the service items that employees can request as part of the employee serv...

Edited Feb 03, 2025

0 votes  ·  4 comments

0

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4

Comments