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Using the knowledge base in Help Center
Organizing knowledge base content in categories and sections
Edited Feb 07, 2025
11 votes · 22 comments
11
Votes
22
Comments
Adding subsections to create more levels in your help center
Edited Jun 21, 2024
9 votes · 25 comments
9
Votes
25
Comments
Displaying subsections in your help center
Edited Jun 21, 2024
6 votes · 11 comments
6
Votes
11
Comments
Creating templates for Knowledge
Edited Jan 03, 2025
18 votes · 25 comments
18
Votes
25
Comments
Viewing and managing your content hierarchy in Arrange Articles
Edited Jun 21, 2024
6 votes · 27 comments
6
Votes
27
Comments
Moving sections and articles in the Help Center
Edited Jun 21, 2024
4 votes · 18 comments
4
Votes
18
Comments
Reordering knowledge base content within categories and sections
Edited Jun 21, 2024
5 votes · 24 comments
5
Votes
24
Comments
Viewing a list of all unverified articles that need verification
Edited Jun 21, 2024
0 votes · 6 comments
0
Votes
6
Comments
Edited Jun 21, 2024
14 votes · 28 comments
14
Votes
28
Comments
Managing your saved article lists
Edited Jun 21, 2024
2 votes · 4 comments
2
Votes
4
Comments
Viewing a list of articles where a user segment is applied for view permissions
Edited Jun 21, 2024
2 votes · 0 comments
2
Votes
0
Comments
Viewing a list of articles with a specific management permission
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Viewing lists of articles in various Team Publishing workflow states
Edited Jun 21, 2024
8 votes · 0 comments
8
Votes
0
Comments
Using the metrics that matter to improve your knowledge base
Edited Feb 07, 2025
3 votes · 6 comments
3
Votes
6
Comments
About help center spam prevention
Edited Jun 21, 2024
5 votes · 0 comments
5
Votes
0
Comments
Marking content as spam and removing it from your help center
Edited Feb 07, 2025
5 votes · 0 comments
5
Votes
0
Comments
Using article lists for different views of your knowledge base content
Edited Jun 21, 2024
6 votes · 11 comments
6
Votes
11
Comments
Edited Jun 21, 2024
2 votes · 24 comments
2
Votes
24
Comments
How product docs are produced at Zendesk
Edited Apr 11, 2024
8 votes · 4 comments
8
Votes
4
Comments
Using the service catalog to help employees make and view service requests (EAP)
Edited Feb 03, 2025
0 votes · 2 comments
0
Votes
2
Comments