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Using the knowledge base in Help Center

Organizing knowledge base content in categories and sections

What's my plan? Suite All plans Support with Guide all plans Quick Look: Help Center or Gui...

Edited Mar 06, 2025

11 votes  ·  22 comments

11

Votes

22

Comments

Adding subsections to create more levels in your help center

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Quick Loo...

Edited Mar 06, 2025

9 votes  ·  25 comments

9

Votes

25

Comments

Displaying subsections in your help center

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Flexible H...

Edited Mar 06, 2025

6 votes  ·  11 comments

6

Votes

11

Comments

Creating templates for Knowledge

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all p...

Edited Mar 06, 2025

18 votes  ·  25 comments

18

Votes

25

Comments

Viewing and managing your content hierarchy in Arrange Articles

What's my plan? Suite All plans Support with Guide all plans Quick Look: Guide Admin > Arr...

Edited Mar 06, 2025

6 votes  ·  27 comments

6

Votes

27

Comments

Moving sections and articles in the Help Center

What's my plan? Suite All plans Support with Guide all plans Quick Look: Guide Admin > ...

Edited Mar 06, 2025

4 votes  ·  18 comments

4

Votes

18

Comments

Reordering knowledge base content within categories and sections

What's my plan? Suite All plans Support with Guide all plans Quick Look: Guide Admin > Arra...

Edited Mar 06, 2025

5 votes  ·  24 comments

5

Votes

24

Comments

Viewing a list of all unverified articles that need verification

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Quick Lo...

Edited Mar 06, 2025

0 votes  ·  6 comments

0

Votes

6

Comments

Moderating end-user content

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all p...

Edited Mar 06, 2025

14 votes  ·  29 comments

14

Votes

29

Comments

Managing your saved article lists

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all pl...

Edited Mar 07, 2025

2 votes  ·  4 comments

2

Votes

4

Comments

Viewing a list of articles where a user segment is applied for view permissions

What's my plan? Suite All plans Support with Guide all plans You apply a user segment to an a...

Edited Mar 06, 2025

2 votes  ·  0 comments

2

Votes

0

Comments

Viewing a list of articles with a specific management permission

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all pl...

Edited Mar 07, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Viewing lists of articles in various Team Publishing workflow states

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise With Team ...

Edited Mar 06, 2025

8 votes  ·  0 comments

8

Votes

0

Comments

Using the metrics that matter to improve your knowledge base

What's my plan? Suite All plans Support with Guide all plans Support teams know the most ab...

Edited Mar 06, 2025

3 votes  ·  6 comments

3

Votes

6

Comments

About help center spam prevention

Suite All plans Support with Guide all plans Spam is a problem we all generally deal with in...

Edited Mar 06, 2025

5 votes  ·  0 comments

5

Votes

0

Comments

Marking content as spam and removing it from your help center

What's my plan? Suite All plans Support with Guide all plans Note: This feature is also av...

Edited Mar 06, 2025

5 votes  ·  0 comments

5

Votes

0

Comments

Using article lists for different views of your knowledge base content

What's my plan? Suite All plans Support with Guide all plans Note: Article lists are avail...

Edited Mar 06, 2025

6 votes  ·  11 comments

6

Votes

11

Comments

CAPTCHA FAQs

Suite All plans Support with Guide all plans To keep customers safe from bad bots when acce...

Edited Mar 06, 2025

2 votes  ·  24 comments

2

Votes

24

Comments

How product docs are produced at Zendesk

All public-facing product documentation for Zendesk is published in this Zendesk help center. Though most other team...

Edited Apr 11, 2024

8 votes  ·  4 comments

8

Votes

4

Comments

Using the service catalog to help employees make and view service requests (EAP)

The features described in this article are currently available in an early access program (EAP)...

Edited Mar 05, 2025

0 votes  ·  6 comments

0

Votes

6

Comments