Using the knowledge base in Help Center
- Understanding Guide user permissions for knowledge base access
- Creating management permissions to define agent editing and publishing rights
- Creating user segments for Guide user permissions
- Managing user segments
- Organizing knowledge base content in categories and sections
- Adding subsections to create more levels in your help center
- Displaying subsections in your help center
- Viewing and managing your content hierarchy in Arrange Articles
- Moving sections and articles in the Help Center
- Reordering knowledge base content within categories and sections
- Moderating end-user content
- Viewing a list of all unverified articles that need verification
- Changing the theme template for an article, section, or category in your help center
- Managing your saved article lists
- Viewing a list of articles where a user segment is applied for view permissions
- Viewing a list of articles with a specific management permission
- Viewing lists of articles in various Team Publishing workflow states
- Analyzing your knowledge base activity with Explore
- Analyzing help center search results with Explore
- Analyzing help center search results without Explore
- Analyzing knowledge base activity without Explore
- About help center spam prevention
- Marking content as spam and removing it from your help center
- Using article lists for different views of your knowledge base content
- CAPTCHA FAQs
- How product docs are produced at Zendesk
- Understanding Guide user permissions for knowledge base access
- Creating management permissions to define agent editing and publishing rights
- Creating user segments for Guide user permissions
- Managing user segments
- Organizing knowledge base content in categories and sections
- Adding subsections to create more levels in your help center
- Displaying subsections in your help center
- Viewing and managing your content hierarchy in Arrange Articles
- Moving sections and articles in the Help Center
- Reordering knowledge base content within categories and sections
- Moderating end-user content
- Viewing a list of all unverified articles that need verification
- Changing the theme template for an article, section, or category in your help center
- Managing your saved article lists
- Viewing a list of articles where a user segment is applied for view permissions
- Viewing a list of articles with a specific management permission
- Viewing lists of articles in various Team Publishing workflow states
- Analyzing your knowledge base activity with Explore
- Analyzing help center search results with Explore
- Analyzing help center search results without Explore
- Analyzing knowledge base activity without Explore
- About help center spam prevention
- Marking content as spam and removing it from your help center
- Using article lists for different views of your knowledge base content
- CAPTCHA FAQs
- How product docs are produced at Zendesk