Moderating end-user content

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  • Penny Jackson


    What is the difference between rejecting a post from the moderation queue, and adding it to the spam queue?

  • Dave Dyson
    Zendesk Community Manager

    HI @...,

    Rejecting a post from the moderation queue simply deletes the post. Moving it to the spam queue allows to you delete or approve the post as you could here, but you can also choose to suspend the user and delete all of the user's posts – see Managing your spam queue

  • Magnus Johansson


    We want customers to be able to post comments to Gather via a frontend we build using api. Customers don't need to be logged in, we create the user and then set the author_id in the post payload.

    BUT we want all content to be moderated OR to moderate content filtered by words. I'm currently workin in the sandbox and even if I set all content to be moderated it is not added to moderation queue, it just shows up in the community.

    How would I go about making moderation possible for content created over api?

  • Brett Bowser
    Zendesk Community Manager

    Hey Magnus,

    I'm going to create a ticket on your behalf so our Customer Care team can look into this and see why this content is skipping moderation even when the option is enabled.

    You'll receive an email shortly stating your ticket has been created.


  • Chris Dubois

    What causes a word to be triggered for moderation if it's in the "Moderate Words" list? I have a user who made a post with the word "doc-ument" in it, and it was automatically moderated because of a three letter combination in the middle of that word that is on the sample Restricted Words list.

    Obviously the word doc-ument is common, so trying to avoid having this situation take place. Any advice? Note, I had to add a dash between those letters to even get THIS post to go through without moderation

  • Nicole Saunders
    Zendesk Community Manager

    Hey Chris,

    If you put a word in the moderation filter, it will pull any post that has that word in it, just like the example you gave. So if you put "hell" in the filter, and someone writes "Hello", that post will get pulled into moderation.

    So basically you just have to decide how important it is to filter that word. We ended up putting a process in place to check the moderation filter multiple times per day, knowing that legitimate posts will get caught from time to time.

  • Penny Jackson

    Is there an API that would allow us to send a post or comment into the moderation queue programmatically?  

  • Juraj Jarmek

    Hello Carrie,

    Please note that this is unfortunately not available at the moment, since we do not have APIs that would enable this.

    Have a great day!

  • Shira Rosenfeld

    Is there a way to see User comments that are already approved or rejected?
    For example, if a team member approved comments but did not respond to them, how can I find them?
    Or if I rejected a comment by accident, is there any way to retrieve it and approve it?
    Thanks! Shira

  • Ivan Miquiabas

    Hi Shira,

    You can actually pending approval of comments in In Guide, click the Moderate content (!) icon in the sidebar.
    The User content tab opens by default. Unfortunately rejected comments cannot be retrieved, you may just ask them to post the comment again. More details on this article: Moderating end-user content


  • Marcie G

    Is there a way we can disable commenting on one section of our Help Center automatically, without having to go through each already-published article and turning off the commenting one by one? And for all future articles written on that section? 

  • Josh
    Zendesk Customer Care
    Hi Marcie!
    Thank you for reaching out to us. 
    Currently, only articles can be disabled for commenting as per our documentation. However, I believe I can see your use-case on this one and it will be good if you can post it to our Product Feedback Page. Our product managers loves to check these and it might be implemented in the future.

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