Recent searches
No recent searches
![Mike DR's Avatar](https://support.zendesk.com/system/photos/6589062501274/ZD_Gif.gif)
Mike DR
Joined May 13, 2021
·
Last activity Oct 07, 2024
Following
0
Followers
3
Total activity
323
Votes
16
Subscriptions
65
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Mike DR
Mike DR created an article,
Question
Can I apply a math equation to custom, numerical, ticket fields?
Answer
Yes, you can apply equations with liquid markup, in a trigger or automation. Use the liquid codes below, replacing 001
and 002
with your actual ticket field ID.
For multiplications
{{ticket.ticket_field_001 | times: ticket.ticket_field_002}}
For additions
{{ticket.ticket_field_001 | plus: ticket.ticket_field_002}}
For subtractions
{{ticket.ticket_field_001 | minus: ticket.ticket_field_002}}
For divisons by
{{ticket.ticket_field_001 | divided_by: ticket.ticket_field_002}}
For additional information, see these articles:
Edited Oct 08, 2024 · Mike DR
0
Followers
2
Votes
0
Comments
Mike DR commented,
HeyA Hunter!
If Basic authentication isn't working, I would highly suggest using oAuth for authentication since your team has SSO enabled.
View comment · Posted Jul 08, 2024 · Mike DR
0
Followers
0
Votes
0
Comments
Mike DR commented,
Thank you for sharing the answer Thomas!
View comment · Posted Jun 04, 2024 · Mike DR
0
Followers
0
Votes
0
Comments
Mike DR commented,
0
Followers
0
Votes
0
Comments
Mike DR commented,
For the process, we would simply link your Zendesk tickets and projects from the old Jira instance to the new one in any case they don't carry over once you have done the migration.
View comment · Posted May 27, 2024 · Mike DR
0
Followers
0
Votes
0
Comments
Mike DR commented,
Hope you're doing well! Would this be the messaging widget?
View comment · Posted May 19, 2024 · Mike DR
0
Followers
0
Votes
0
Comments
Mike DR commented,
Hi Kina!
That can be done using the same steps for using a webhook and trigger. You'll need to use this json code instead:
{
"ticket": {
"comment": {
"body": "Content",
"public": true
}
}
}
You would then replace the “Content” with the acknowledgement message.
Hope this helps!
View comment · Posted Apr 25, 2024 · Mike DR
0
Followers
0
Votes
0
Comments
Mike DR created an article,
Question
I use multiple support addresses for one brand. How do I use a specific Zendesk support address to send automatic email replies?
Answer
- Create a webhook with the details below:
-
Endpoint URL:
https://yoursubdomain.zendesk.com/api/v2/tickets/{{ticket.id}}
and replaceyoursubdomain
with your account subdomain. - Request method: PUT
- Authentication: Basic Authentication
-
Endpoint URL:
- Create a trigger with the details below:
- Under Meet ALL of the following conditions, add Ticket > Ticket | Is | Created
- Under Actions, add Notify by > Active webhook | Select the webhook you created.
- Copy and paste the code snippet below. Specify your
Content
andEmail address
{
"ticket": {
"comment": {
"html_body": "Content",
"public": true
},
"recipient": "Email address"
}
}
- Under Meet ALL of the following conditions, add Ticket > Ticket | Is | Created
Edited Dec 20, 2024 · Mike DR
0
Followers
5
Votes
4
Comments
Mike DR created an article,
Question
Can I use the Zendesk API to add CCs to email side conversations?
Answer
Yes, to add CCs to an email side conversation:
- Use the following endpoint:
https://yoursubdomain.zendesk.com/api/v2/tickets/{ticket.id}/side_conversations
- Replace
yoursubdomain
with your actual Zendesk subdomain and{ticket.id}
with your ticket ID. - Use this JSON code and replace the email addresses on the
email
lines:
{
"message": {
"subject": "Your subject written here",
"body": "The description written here",
"to": [
{ "email": "name1@testmail.com" },
{ "email": "name2@testmail.com" }
]
}
}
For more information about side conversations, see these articles:
Edited Apr 18, 2024 · Mike DR
0
Followers
1
Vote
0
Comments
Mike DR created an article,
Question
How do I list tickets where a trigger was used?
Answer
To see the tickets on which a particular trigger has been executed, use this URL: https://yoursubdomain.zendesk.com/rules/trigger_id/tickets
.
In the URL, replace yoursubdomain
with your Zendesk subdomain and trigger_id
with the specific number ID that appears at the end of your actual trigger URL:
For more information, see the articles below:
Edited Apr 18, 2024 · Mike DR
1
Follower
4
Votes
3
Comments