How can I send automated replies from a specific support address?

Question

I use multiple support addresses for one brand. How do I use a specific Zendesk support address to send automatic email replies?

Answer

1. Create a webhook with the details below:
   • Endpoint URL: https://yoursubdomain.zendesk.com/api/v2/tickets/{{ticket.id}} and replace yoursubdomain with your account subdomain.
   • Request method: PUT
   • Authentication: Basic Authentication
2. Create a trigger with the details below:
   • At least the following condition: Ticket > Ticket | Is | Created
     
   • This action: Notify by > Active webhook
   • Under JSON body, specify your Content and Email address when copy and pasting the code below:
     

     {
     "ticket": {
     "comment": {
     "html_body": "Content",
     "public": true
     },
     "recipient": "Email address"
     }
     }

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section, or try searching for a solution online.