General questions and issues about tickets
General questions about tickets. Content that helps solve issues regarding tickets such as events, timestamps, tags, ticket errors, public and internal notes, ticket submission, play mode, ticket types, side conversations and ticket workflows.
- Can I reorder custom ticket fields on my contact form?
- My agent automatically gets assigned more tickets than their capacity allows
- What order does Zendesk display ticket fields on the printer-friendly version of a ticket?
- Error: Ticket field not added
- Sometimes line-breaks aren’t included when I apply macros
- Why do I no longer have access to data exports?
- Why does the subject line in my email notifications say "Untitled ticket"?
- What happens to assigned tickets when I suspend an agent?
- How can I create reminders on tickets that are on-hold?
- How can I remove the due date on a task ticket?
- Can I have two custom ticket fields placed side by side in the agent interface?
- Error: "Access denied" when selecting satisfaction placeholder link within a ticket
- Why do I see duplicated tickets in my account?
- Why can't I access this ticket?
- How can I automatically set a tag on incoming tickets?
- Can I restrict a ticket form to agents in a specific group?
- Can I create a view that shows duplicated tickets?
- Why are tickets solved immediately after I create them?
- One admin's name is appearing on all ticket events
- Ticket timestamps in the conversations view are different from the events view
- Why do tags disappear when an agent updates the ticket?
- I can't reset the order of tickets in my view after selecting a column header
- How was that ticket created?
- Can I require a field to be set before moving to a status other than solved?
- Can I view the IP address and other detailed user information from within a ticket?
- Can I increase the number of displayed views?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- Why does my new ticket field not appear on my ticket form?
- Can I add custom ticket statuses?
- Can I reorder custom ticket fields on my contact form?
- My agent automatically gets assigned more tickets than their capacity allows
- What order does Zendesk display ticket fields on the printer-friendly version of a ticket?
- Error: Ticket field not added
- Sometimes line-breaks aren’t included when I apply macros
- Why do I no longer have access to data exports?
- Why does the subject line in my email notifications say "Untitled ticket"?
- What happens to assigned tickets when I suspend an agent?
- How can I create reminders on tickets that are on-hold?
- How can I remove the due date on a task ticket?
- Can I have two custom ticket fields placed side by side in the agent interface?
- Error: "Access denied" when selecting satisfaction placeholder link within a ticket
- Why do I see duplicated tickets in my account?
- Why can't I access this ticket?
- How can I automatically set a tag on incoming tickets?
- Can I restrict a ticket form to agents in a specific group?
- Can I create a view that shows duplicated tickets?
- Why are tickets solved immediately after I create them?
- One admin's name is appearing on all ticket events
- Ticket timestamps in the conversations view are different from the events view
- Why do tags disappear when an agent updates the ticket?
- I can't reset the order of tickets in my view after selecting a column header
- How was that ticket created?
- Can I require a field to be set before moving to a status other than solved?
- Can I view the IP address and other detailed user information from within a ticket?
- Can I increase the number of displayed views?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- Why does my new ticket field not appear on my ticket form?
- Can I add custom ticket statuses?