General questions and issues about tickets
General questions about tickets. Content that helps solve issues regarding tickets such as events, timestamps, tags, ticket errors, public and internal notes, ticket submission, play mode, ticket types, side conversations and ticket workflows.
- Why didn't my intelligent triage trigger run during ticket creation?
- Inbound emails don't render HTML format in ticket comments
- What's the difference between ticket merging and ticket threading?
- What happens to tickets when the assignee is manually removed from a group?
- Not all ticket forms are listed when bulk updating tickets
- How many side conversations can one ticket have?
- What order does Zendesk display ticket fields on the printer-friendly version of a ticket?
- Sometimes line-breaks aren’t included when I apply macros
- Why does the subject line in my email notifications say "Untitled ticket"?
- What happens to assigned tickets when I suspend an agent?
- How can I create reminders on tickets that are on-hold?
- Error: "Access denied" when selecting satisfaction placeholder link within a ticket
- Why do I see duplicated tickets in my account?
- Why can't I access this ticket?
- How can I automatically set a tag on incoming tickets?
- Why are there different account names in notifications to my end users?
- Why are tickets solved immediately after I create them?
- One admin's name is appearing on all ticket events
- Ticket timestamps in the conversations view are different from the events view
- How was that ticket created?
- Can I view the IP address and other detailed user information from within a ticket?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- How do I make a reopened ticket unassigned?
- How do Support tags and Chat tags interact?
- Ticket not saved: A change was made to this ticket as your update was being saved
- Can I stop a ticket from closing after 28 days?
- How to troubleshoot issues with tickets
- Why are end-user comments showing up as internal notes?
- How can I retrieve the group ID in Support?
- Why didn't my intelligent triage trigger run during ticket creation?
- Inbound emails don't render HTML format in ticket comments
- What's the difference between ticket merging and ticket threading?
- What happens to tickets when the assignee is manually removed from a group?
- Not all ticket forms are listed when bulk updating tickets
- How many side conversations can one ticket have?
- What order does Zendesk display ticket fields on the printer-friendly version of a ticket?
- Sometimes line-breaks aren’t included when I apply macros
- Why does the subject line in my email notifications say "Untitled ticket"?
- What happens to assigned tickets when I suspend an agent?
- How can I create reminders on tickets that are on-hold?
- Error: "Access denied" when selecting satisfaction placeholder link within a ticket
- Why do I see duplicated tickets in my account?
- Why can't I access this ticket?
- How can I automatically set a tag on incoming tickets?
- Why are there different account names in notifications to my end users?
- Why are tickets solved immediately after I create them?
- One admin's name is appearing on all ticket events
- Ticket timestamps in the conversations view are different from the events view
- How was that ticket created?
- Can I view the IP address and other detailed user information from within a ticket?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- How do I make a reopened ticket unassigned?
- How do Support tags and Chat tags interact?
- Ticket not saved: A change was made to this ticket as your update was being saved
- Can I stop a ticket from closing after 28 days?
- How to troubleshoot issues with tickets
- Why are end-user comments showing up as internal notes?
- How can I retrieve the group ID in Support?