Question
How do I list tickets where a trigger was used?
Answer
To see the tickets on which a particular trigger has been executed, use this URL: https://yoursubdomain.zendesk.com/rules/trigger_id/tickets
.
In the URL, replace yoursubdomain
with your Zendesk subdomain and trigger_id
with the specific number ID that appears at the end of your actual trigger URL:
For more information, see the articles below:
3 comments
Georgi Panayotov
I believe this provides information only for the last 7 days, is there a way to see it for the last 30 days or even more?
1
Georgi Panayotov
I assume this solution provides information only for the last 7 days, is there a way to see it for the last 30 days or more?
1
Lynn Voie
I am using the URL as you provided: https://focusonenergy.zendesk.com/rules/29006475264909/tickets
Trigger URL is https://focusonenergy.zendesk.com/admin/objects-rules/rules/triggers/29006475264909
It is returning 41 pages of results and so far none that I have checked use the the trigger anywhere in the ticket.
Any thoughts or suggestions?
I am trying to figure this one out as it shows on my triggers page it has been used 1100 times in 7 days--this really should not be happening.
1