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How can I identify the tickets a trigger acted on?



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Mike DR

Zendesk Customer Care

Edited Apr 18, 2024


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I believe this provides information only for the last 7 days, is there a way to see it for the last 30 days or even more?

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I assume this solution provides information only for the last 7 days, is there a way to see it for the last 30 days or more?

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I am using the URL as you provided: https://focusonenergy.zendesk.com/rules/29006475264909/tickets 

Trigger URL is https://focusonenergy.zendesk.com/admin/objects-rules/rules/triggers/29006475264909

 

It is returning 41 pages of results and so far none that I have checked use the the trigger anywhere in the ticket.

Any thoughts or suggestions?

 

I am trying to figure this one out as it shows on my triggers page it has been used 1100 times in 7 days--this really should not be happening.

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