Question

I use multiple support addresses for one brand. How do I use a specific Zendesk support address to send automatic email replies?

Answer

  1. Create a webhook with the details below:
    • Endpoint URL: https://yoursubdomain.zendesk.com/api/v2/tickets/{{ticket.id}} and replace yoursubdomain with your account subdomain.
    • Request method: PUT
    • Authentication: Basic Authentication
  2. Create a trigger with the details below:
    • Under Meet ALL of the following conditions, add Ticket > Ticket | Is | Created
    • Under Actions, add Notify by > Active webhook | Select the webhook you created.
    • Copy and paste the code snippet below. Specify your Content and Email address
      {
      "ticket": {
      "comment": {
      "html_body": "Content",
      "public": true
      },
      "recipient": "Email address"
      }
      }

Use a webhook trigger action to send autoreplies from a Support subdomain.png

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section, or try searching for a solution online.
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