Question

I use multiple support addresses for one brand. How do I use a specific Zendesk support address to send automatic email replies?

Answer

  1. Create a webhook with the details below:
    • Endpoint URL: https://yoursubdomain.zendesk.com/api/v2/tickets/{{ticket.id}} and replace yoursubdomain with your account subdomain.
    • Request method: PUT
    • Authentication: Basic Authentication
  2. Create a trigger with the details below:
    • Under Meet ALL of the following conditions, add Ticket > Ticket | Is | Created
       
    • Under Actions, add Notify by > Active webhook | Select the webhook you created.

    • Copy and paste the code snippet below. Specify your Content and Email address

      {
"ticket": {
"comment": {
"html_body": "Content",
"public": true
},
"recipient": "Email address"
}
}

Use a webhook trigger action to send autoreplies from a Support subdomain.png

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section, or try searching for a solution online. Furthermore, the use of webhooks to update tickets with the use of the Zendesk Rest API is not recommended or supported due to the risk of race conditions. 
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