How can I send automated replies from a specific support address?

Question

I use multiple support addresses for one brand. How do I use a specific Zendesk support address to send automatic email replies?

Answer

Create a webhook with the details below:
- Endpoint URL: https://yoursubdomain.zendesk.com/api/v2/tickets/{{ticket.id}} and replace yoursubdomain with your account subdomain.
- Request method: PUT
- Authentication: Basic Authentication
Create a trigger with the details below:
- Under Meet ALL of the following conditions, add Ticket > Ticket | Is | Created
- Under Actions, add Notify by > Active webhook | Select the webhook you created.
- Copy and paste the code snippet below. Specify your Content and Email address
```
{
"ticket": {
"comment": {
"html_body": "Content",
"public": true
},
"recipient": "Email address"
}
}
```

Use a webhook trigger action to send autoreplies from a Support subdomain.png

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section, or try searching for a solution online.